We are looking for a Network Support Specialist located in Clemson, SC.
- NIGHT SHIFT POSITION
- HOURS ARE 6PM- 6AM
- THIS INCLUDES WEEKENDS AND HOLIDAYS
This is 100% ONSITE - NO REMOTE WORK.
SCOPE OF THE PROJECT:
THIS WILL BE A LONG-TERM CONTRACT (12-36 MONTH MINIMUM)
DAILY DUTIES / RESPONSIBILITIES:
- MONITORS, TESTS, MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS.
- MONITORS NETWORK, SERVER, AND APPLICATION ELEMENTS, RESOLVE INCIDENTS AND SERVICE REQUESTS AND/OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES SIMPLE STATE-OF-THE-ART TECHNOLOGY TO MEET AND IMPROVE NETWORK CONTROL CENTER.
- CONFIGURE NETWORK AND SYSTEM RESOURCES, AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRE-CONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES.
- PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND/OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.
- MONITORS MAINFRAME, APPLICATIONS AND BATCH PROCESSING. RESPONDS TO ISSUES, ALERTS, INCIDENTS, TICKETS AND RESOLVE INCIDENTS AND SERVICE REQUESTS AND/OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. MEETS AGREED SLA TIME REQUIREMENTS.
REQUIRED SKILLS
• IP NETWORK TROUBLESHOOTING
• DNS CONFIGURATION
• UNDERSTANDING OF MONITORING TOOLS (SPLUNK, SOLARWINDS)
• MICROSOFT OFFICE SUITE
• SERVER BATCH SCRIPTING
• TECHNICAL WRITING EXPERIENCE
PREFERRED SKILLS
• LEADERSHIP SKILLS
• STRONG CUSTOMER SERVICE
• SELF-MANAGEMENT
• WEB PROGRAMMING
